Import taxes, customs duties, and related fees may apply once your package arrives in the destination country. These charges are set solely by the customs authority of your country.
Payment of all such duties, taxes, and fees is the full responsibility of the recipient and will not be covered by hellolives.
For more details about applicable charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for reviewing your local postal and customs regulations regarding restricted or prohibited items. We cannot be held liable for items that are refused entry or seized by customs in your destination country.
FOREIGN TRANSACTION FEES
If your credit card is denominated in a currency other than US Dollars, the exchange rate applied may differ from the rate displayed on our website. You may also be charged a foreign transaction fee by your bank or card issuer.
These rates and fees are determined by your financial institution’s policies. hellolives is not responsible for any exchange rate differences or additional fees charged by your bank or credit card provider. For more information, please contact your bank directly.
Product prices on our store may be displayed in your local currency for reference, but checkout will be processed in USD. All payments are securely processed in US Dollars via Stripe at checkout.
CANCELLATIONS & ORDER CHANGES
If you need to cancel or modify your order, please contact our support team immediately. We process and ship orders quickly, so delays may prevent changes from being made.
Once your order has been processed by our warehouse, we will no longer be able to adjust or cancel it.
Please note: orders that have already been packed or shipped cannot be cancelled under any circumstances.